Contact & customer service centres: 2020 buying trends revealed
Agent Coaching & Monitoring, Artificial Intelligence and Call Centre Technology top the list of solutions the UK’s leading contact centre and customer services professionals are sourcing in 2020. The findings have been revealed in the lead up to the Contact Centre & Customer Services Summit which takes place on April 27th & 28th at the […]
Artificial Intelligence tops 2018 contact centre buying trends
Artificial intelligence, multichannel communications and web self-service/web chat top the list of solutions the UK’s leading call centre professionals are sourcing in 2018. The findings have been revealed by the Call Centre & Customer Services Summit after delegates attending the event were asked which areas they needed to invest in during 2018 and beyond. 39% were looking to […]
