Compliance software investments ‘a priority’ for contact centres
91 per cent of contact centre IT staff consider compliance software investments a priority. The research commissioned by enterprise software solutions company, NICE, also found that 97 percent of IT and compliance professionals were concerned about the ability of their organisation to meet today’s compliance requirements. These concerns ranged from the introduction of new regulations […]
Are you ready for the Call Centre & Customer Services Summit?
It’s now less than a month until the Call Centre & Customer Services Summit, which takes place on April 29th & 30th. Simply click here to register. This unique event takes place at the Radisson Blu Hotel, London Stansted. The Summit will give you access to innovative and budget-saving suppliers for a series of pre-arranged, face-to-face meetings […]
Do you provide Technology Solutions to call centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in March we’re focussing on new Technology. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of tech to […]
Vodafone pledges £2bn customer service investment over next two years
UK-based communications giant Vodafone has pledged to invest over £2bn in its customer service over the next two years, starting with the announcement of over 2,100 new UK call-centre jobs. The new roles will be on shored from South Africa, where the company currently uses an agency, and spread across existing Vodafone call centres in Scotland, […]
7 ways Generation Z will change the working world
A new study has revealed a number of key ways that the next generation of workers will affect the landscape in 2017. Traditionally described as being born between the mid-1990s and early 2000s, ‘Generation Z’ represents the new wave entering the workforce this year. Communications specialist 8×8 has released a study in which full-time and […]
Top tips for workplace recovery
Business continuity is critical for building resilience within your company by allowing you to work through a disruption and giving you time to recover. Most understand the need for business continuity, but it’s often seen as too expensive or time consuming to address, but this doesn’t need to be the case. IT and recovery specialist […]
BLUECREST HEALTH SCREENING TO BOOST CUSTOMER EXPERIENCE USING 8X8
Bluecrest Health Screening is introducing cloud-based communications technology to improve the service for its customers. Adopting 8×8’s Virtual Contact Centre and Quality Management solutions will give the company’s customer service agents the tools to provide an excellent experience at every stage of an interaction. A leader in private health screening sessions for signs of illness, […]
5 trends transforming Call Centres in 2017
The Call Centre industry is “evolving at a very rapid rate”, according to leading industry analyst Peter Ryan. “Whether it is new technologies, alternative points of delivery or taking on the growing multitude of channels needed to communicate with today’s mobile consumer, enterprises need reliability and quality,” he claims, whilst offering his predictions for 2017 […]
Positivity Pays in 2017
Almost three quarters of Brits anticipate a more positive 2017 than 2016, which could see an increase in public spending. A study by the Institute of Customer Service showed customers are 69% more likely to spend if they are surrounded by positivity, which could lead to good news for businesses as 73% expect this […]
