WHITE PAPER: How to launch a call deflection strategy
Download the RingCentral white paper on how to launch a call deflection strategy. Improve your customer experience and streamline your contact centre activity by deflecting calls to digital channels. Learn more about call deflection best practices: The difference between call deflection vs call avoidance When and where to implement call deflection Key elements to consider […]
ROI Calculator – Measuring the impact of proactive and reactive call deflection
By IMImobile IMImobile’s new ROI Calculator helps businesses estimate potential cost savings for their contact centre operations with proactive and reactive call deflection tactics. As the world prepares itself for a new normal, it has become evident that digital communication channels are crucial for businesses now and for the future. Customers and businesses alike have witnessed how […]
WHITEPAPER: The best call deflection tactics to reduce calls into the contact centre
IMImobile’s new white paper looks at how digital messaging channels enable proactive and reactive call deflection to reduce call volumes and improve customer satisfaction. For any customer, “we are experiencing a higher than normal call volume” is a phrase that causes frustration. It tells them they face a lengthy wait to have their questions answered […]
