INDUSTRY SPOTLIGHT: Infobip global cloud communications platform
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]
Westcon and RingCentral team up for cloud solutions
Distributor Westcon and cloud specialist RingCentral have entered a strategic partnership to deliver cloud communications solutions across multiple markets in Europe, with Westcon acting as a master agent for RingCentral. “Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects […]
TDBC to apply 8×8’s cloud-based telephony system…
Taunton Deane Borough Council (TDBC) will introduce cloud-based technology provided by 8×8 from early December in a bid to improve the council’s staff productivity and service offering for its 140,000 local residents. The roll-out will give staff members access to advanced telephony features including intelligent call routing for residents to be directed to the most appropriately skilled agent first time. The new cloud system […]
Xperedon launches new cloud-based solutions company…
The cloud-based software, IT and web development solutions provider, Xperedon, has introduced a new company, Umbrella Dev in a bid to ‘reflect its growing status’ as a leader of comprehensive cloud-based services for the business sector. The brand has reportedly invested more than $10 million in the development of flexible and ‘high-impact’ cloud-based software solutions […]
Telsis and Cirpack form technology-based partnership…
In a bid to deliver vast improvements to service intelligence offerings, the network intelligence solutions provider, Telsis has teamed up with cloud software company, Cirpack, to create an innovative technology and re-seller partnership approach for agents and service providers to protect their average revenue per user (ARPU), among other areas. Furthermore, by connecting with Telsis’ […]
