Your own personal cloud contact centre with BeInContact
Customer support and effective communication are the lifeblood of every successful business and organisation. That’s why BeCloud, Omnichannel Contact Centre Solution provider, created BeInContact: a fully cloud-based solution helping you empower and seamlessly manage every aspect of your Customer Experience. With BeInContact, you can consolidate all communication channels into a single platform, while unlocking new channels to enhance your Contact Centre with innovative and exclusive features. […]
Are industry professionals missing out on key cloud opportunities?
While the majority of contact centres are using cloud technology to some extent, adoption for many is ‘relatively superficial’, according to recent conducted by Aspect Software. Surveying 100 UK-based senior contact centre professionals, data indicates that even though the industry is ‘moving in the right direction’, Aspect believes the benefits of the delivery model for […]
NewVoiceMedia announces industry-leading global ‘call routing architecture’…
Cloud technology provider, NewVoiceMedia, has announced the introduction of its industry-leading global ‘call routing architecture’ which claims to provide a dramatic improvement in call quality for organisations managing contact centres across multiple locations. The ‘ContactWorld’ solution is described by the company as a ‘multi-tenant intelligent communications platform’ that enables centre representatives to conduct more successful […]
