GUEST BLOG: Deadline looming to complete transition to ISO9001: 2015
By Rob Hines, Coaction Solutions The deadline to achieve transition from ISO9001: 2008 to ISO9001: 2015 is September 2018, and although it seems a while away yet, are you safe in the knowledge it will be completed in time? The risk to your business if you don’t, is that you will lose your certification which […]
Surely credibility is a crucial factor to win more business?
By Rob Hines, Coaction Solutions There is little doubt that customers are far more discerning in today’s more connected world, having opinions based on more far reaching thought processes, forcing organisations to think beyond profit alone. Business integrity, resilience, along with social and environmental responsibility play an ever-increasing role in a customer’s decision making, even […]
Positive customer experience begins with a robust operating model, says Coaction
Whatever the function of your call centre, positive customer experiences must be at the core of any interaction with a customer. Anything less goes against an organisations main purpose of winning and retaining customers to build long-term success. So, in today’s competitive market place, where customers are fair better informed, businesses should not be focused […]
