Online billing making customers ‘disengaged’ with service providers…
New consumer research has revealed that one in three customers are ‘disengaged’ with businesses due to the growing use of online billing. Surveying 1,000 UK households, Echo Managed Services suggests online billing is potentially placing businesses and service providers at risk of losing touch with their customers. The outsourced centre does acknowledge the benefits to […]
‘Your call is valued’ most annoying queue time feature, Which? reveals…
A new study of 2,260 Which? members found that being told ‘your call is valued’ was the most annoying feature when waiting in a queue for an operator to answer (47 per cent); followed by being directed to the company’s website (28 per cent) and apologies for all operators being busy (11 per cent). Regarding sounds played over the phone whilst waiting, an engaged […]
