RECOMMENDED: Social Media Management Services
As part of our focus on Social Media Management Services this month, we take a look at some solutions tailored with contact centres specifically in mind… Conversocial Customer care executives face a perpetually losing proposition: they are forced to choose between delivering great customer experience and the lowest cost to serve. The constraints of this […]
Conversocial taps onto China with WeChat integration
Conversocial has added WeChat support, tapping its platform into the power of the huge Chinese social messaging network. The integration enables customer care teams to leverage intelligent agent routing, conversational filtering and prioritisation, robust workflows, and real-time analytics to deliver digital care over WeChat. WeChat represents an audience of over 1 billion users in China, with […]
Forum Insight: Customer engagement methods to maintain strong relationships…
Now more than ever, customer communication methods are becoming varied and diverse. Trade exhibitions, social media platforms, focus groups and surveys, personalised email campaigns – the list is endless. But which methods will prove to be the most effective for your business? Before investing too much time and effort into just one, think carefully about […]
Conversocial launches ‘two way’ SMS channel with social customer service integration…
The leading social customer service engagement platform, Conversocial, has announced plans to launch an SMS channel with the aim to providing further support via the inclusion of Channel API and the integration of existing social customer service tools. In partnership with the cloud communications platform company, Nexmo, the ‘two-way conversational support’ channel will include a […]
