Technology designed with your customers in mind…
Seamless customer engagement begins and lasts with Netcall. Whether you are looking to refresh or replace your contact centre telephony or join up legacy systems and processes, we can work with you to enhance and personalise customer experience. Netcall’s integrated customer experience (CX) platform seamlessly manages interactions from start to finish. Create a positive customer […]
Guest Blog, Steve Ball: The 8 things millennials really want from customer service
Struggling to understand what makes your millennial customers tick? Here’s what they really want from your contact centre. It can sometimes be difficult to understand what constitutes a great customer experience for the millennial generation. We know about their lofty expectations, their habitual use of technology and their willingness to vote with their feet if […]
Genesys predicted to buy Avaya call centre business…
According to reports, the global omnichannel contact centre and customer experience solutions leader, Genesys, is in negotiations to acquire a call centre business that its peer, Avaya, is hoping to sell for an estimated $4 billion. Although sources from both parties are yet to comment on the potential deal, the sale would see Avaya, considered […]
