Now in its 23rd year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry – and its 2023 finalists have now been revealed.

The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

Overseen by Helen Wilson, Chair of the Judges and Global Chief Experience Officer at Ipsos, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.

Among the listed Finalists are Carrefour, Chase, Estee Lauder Companies, LEGO Group, Lidl, Mastercard, PKO Bank Polski, PureGym, Sheffield City Council and UK Power Networks. Cosmote e -Value, Foundever, Majorel, Teleperformance, TDCX and Webhelp are amongst the BPO companies that are looking to recognise not only their own operations but also their work with clients. In a new category ‘Best Customer Service into Europe’ the likes of Egypt, India, Morocco, Philippines and South Africa are all represented.

Ukraine is represented for the second year running with finalists Simply Contact and CCIG group.

Helen Wilson, Chair of the Judges and Global Chief Experience Officer at Ipsos, said: “We are extremely impressed. Our panel of expert judges have read through the hundreds of nominations received and tell me that the quality is outstanding. The organisations that have made it to the finals should be immensely proud of what they have achieved and use the next phase of the judging process to further reflect and celebrate that. Congratulations and good luck to you all.”

You can see the full list of categories and Finalists here.

In its 21st year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers. You can nominate your teams or organisations until 16 July and the winners will be announced at a live Awards Evening on 23 November 2021 in London.

“The Oscars of the contact centre industry” – emovis

Highly regarded for its robust judging process, the ECCCSAs recognise organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

“These are the European Champs in our industry! The ECCCSAs have become ‘proper’ European awards with countries from all over Europe entering. And as for the awards evening, it never fails to wow me and is the best awards night I’ve ever been to!” – Markerstudy

The programme is seeing incredible growth with 26 countries participating in 2020 and over 2,000 people watched the Virtual Awards Evening live representing the most senior customer experience professionals in Europe.

If you’re not sure about the benefits of nominating for an ECCCSA, here are some of the reasons that previous organisations have taken part:

• Thank your teams for responding in a crisis – especially during the pandemic
• Recognise a significant year of achievement and the people who made it happen
• Get great internal and external PR with other departments, the board, and your customers
• Benchmark your operation against the best in Europe
• Opportunity to reflect on what you’ve done
• Engage your employees and boost morale
• Attract new employees by showing you’re a reputable, award-winning company
• Celebrate your company and team achievements
• Join a community and meet your peers from across Europe

“We have taken part in other awards in the past and hand on heart this surpassed those by miles!” – The Estée Lauder Companies

Find out more about entering here.