North-East accent key factor in creating more EE jobs
EE is creating more than 250 jobs at its Darlington base next year, with the boss of BT putting the decision down to the North-East accent. Gavin Patterson, chief executive of BT describes accents as one of the most important factors, along with the “good personalities, attitude and digital skills” that he’d found in the […]
EE creates 60 new jobs in Merthyr Tydfil
Mobile phone giant EE is recruiting 60 new jobs at its call centre in Merthyr Tydfil. The UK’s biggest mobile operator, owned by BT, already employs more than 800 staff at its Rhyd-y-Car Business Park site with the majority of the staff travelling in from the surrounding local area. EE created 1,000 new jobs across its […]
Vodafone pledges £2bn customer service investment over next two years
UK-based communications giant Vodafone has pledged to invest over £2bn in its customer service over the next two years, starting with the announcement of over 2,100 new UK call-centre jobs. The new roles will be on shored from South Africa, where the company currently uses an agency, and spread across existing Vodafone call centres in Scotland, […]
EE brings 1,000 jobs to UK & Ireland
100% of EE customer service calls will now be answered within the UK and Ireland as the company has created over 1,000 jobs in the last year. The announcement follows parent company BT’s announcement of introducing 500 more positions to tackle increased customer demand. Unlike its parent company, EE is among the least complained about mobile companies […]
New UK call centres behind decrease in EE complaints…
After announcing its decision to move all customer service operations ‘on-shore’ earlier this year, EE has declared that customer complaints have dropped by a substantial 50 per cent. Along with other big firms, its strategy to move customer operations abroad to cut costs ultimately backfired on the provider, as many consumers reported poor levels of […]
