8th & 9th September 2025
Hilton Deansgate, Manchester
6th & 7th May 2026
Radisson Hotel & Conference Centre London Heathrow

5 Minutes With… Erik Delorey, Empirix

In the latest installment of our contact centre industry executive interview series, we spoke to Erik Delorey, Product Marketing Manager and Solutions owner for the Hammer Test Automation product line at Empirix, about the company, industry challenges and opportunities, new technology and the wisdom of Douglas Adams… Tell us about your company, products and services.         […]

eBook: Why a Distributed Workforce Wreaks Havoc on Your Business (and what you can do about it)

For the first time in recent history, there are more people working remotely than in corporate offices. This shift has substantially changed network traffic patterns for millions of businesses worldwide, creating capacity and reliability issues with firewalls, VPNs, SBCs, and Internet Service Providers (ISPs).  With 92% of the virtual workforce expecting to work from home […]