For the first time in recent history, there are more people working remotely than in corporate offices. This shift has substantially changed network traffic patterns for millions of businesses worldwide, creating capacity and reliability issues with firewalls, VPNs, SBCs, and Internet Service Providers (ISPs).
With 92% of the virtual workforce expecting to work from home indefinitely, companies must put a long-term strategy in place for testing and monitoring remote worker technology failures to prevent broader impacts to the business.
Empirix, the gold standard of contact center and enterprise IT test automation, has developed this eBook titled, Why a Distributed Workforce Wreaks Havoc on Your Business (and what you can do about it). The ebook highlights the 12 most important, actionable steps that contact center operations and IT teams can take to detect and prevent such failures.