Ofgem takes tough stance on customer service
UK energy regulator Ofgem has told electricity firms to expect revenue cuts of £14 million if they don’t take steps to improve customer service. The body has informed the country’s electricity distribution network operators (DNOs) that their revenue could be cut following a review of how well they are dealing with new customers that request connections. Based […]
Here are the best and worst UK energy providers for customer service
The Citizens Advice Bureau has revealed the energy companies with the best and worst customer service records in the UK. Extra Energy received the lowest score of Citizens Advice’s star rating system for energy suppliers for the second time – with a lower overall score. The company received 2.05 stars, lower than the 2.5 stars it received […]
