TTEC makes waves with European expansion
TTEC has signalled its intentions in Europe and the wider EMEA region with new clients across the technology and manufacturing industries, key local exec appointments and the hiring of 50 new employees at its Sofia facility. The latter location is now providing multi-lingual on-call support with SLA compliance, service desk response, customer care and growth […]
Ventrica expands contact centre to meet omnichannel service demands…
Continuing an ‘impressive growth period’, Ventrica will be introducing a new contact centre ‘penthouse suite’ due to the increased demand for its omnichannel customer service offerings. The Southend-on-Sea based outsourced centre will open a roof-top wing, 19,000 sq ft site in 2017, expanding its current workforce of 280 agents to 480 full and part-time staff within the next year, and plans for an additional site […]
Webhelp continues growth mission with Nordic expansion…
The leading global customer experience company, Webhelp, has confirmed that it has completed the acquisition of GoExcellent, an influential Nordic customer relationship management firm and the company will now be rebranded as Webhelp Nordic. Following a period of strong growth in recent years under the leadership of CEO, Terje Andreassen, and a recorded turnover of […]
