The leading global customer experience company, Webhelp, has confirmed that it has completed the acquisition of GoExcellent, an influential Nordic customer relationship management firm and the company will now be rebranded as Webhelp Nordic.
Following a period of strong growth in recent years under the leadership of CEO, Terje Andreassen, and a recorded turnover of $90 million in 2015, the arrangement brings a further nine centres and 1,700 employees across Finland, Norway, Sweden and Denmark to Webhelp, in addition to further expertise in the telecoms, media and technology sectors.
Co-founder of Webhelp, Frédéric Jousset, said: “I am delighted that this acquisition has been finalised today and that we can welcome Terje Andreassen and his wonderful team to Webhelp as Webhelp Nordic. Their expertise will enhance our ability to offer our clients a seamless, quality experience across a greater range of languages and countries in Europe. And as Webhelp Nordic, they will be able to call on the expertise and resources of Webhelp to ensure they can continue to develop and deliver even greater levels of service to their clients in the Nordic region.”
The acquisition is part of the company’s strategy to actively pursue geographical expansion and will allow Webhelp to offer its customers services in four new languages in the areas of customer experience where Webhelp is already widely recognised.