FORUM INSIGHT: Housekeeping tips for your digital presence
Last week we took a look at how you can make your company blog work a little harder in terms of helping to grow your business. But sometimes it’s worth taking a step back to see if the fundamentals of your online presence are working as well as they should be. If you don’t have […]
FORUM INSIGHT: Make your company blog work harder
There’s no sadder sight than a neglected company blog. The chances are you’ve invested a fair bit of money in your website, which is probably the main channel through which to present your company to potential and existing customers outside of face-to-face meetings. And if that’s the case, you’ve probably spent a fair bit of […]
FORUM INSIGHT: Your checklist for taking a stand at an expo
Attending an exhibition in order to find new sales leads and create new business relationships can be a complicated process. It’s not an insignificant cost, so here’s a handy guide to ensure you get good value for money… Book your stand Well, obviously. But you need to consider the size of your stand – you […]
Letter writing – Time to reignite a lost art?
With some 41 States in the US saying that cursive writing need no longer be taught in schools, is this the death knell of a method of communication that has changed the world? Write a letter to someone today, says Forum Events Director Paul Rowney… Imagine what history would be like if the likes of […]
FORUM INSIGHT: Where have good business manners gone?
“Manners maketh man.” William of Wykeham, pictured, (1324 – 1404), Motto of Winchester College and New College, Oxford Maybe it’s my age (61), or my upbringing (middle class Brit), but am I the only one to notice the abyss into which the use of good manners has plummeted in recent years? Nowadays it seems acceptable to: – Transact […]
Forum Insight: 10 ways to succeed at networking events…
Walking into an event room full of people you don’t know can be a scary experience. However, there are proven ways to conquer this fear and make networking an enjoyable and a useful process to do business. Here, we share 10 of the best practices to eradicate those networking nerves. Plan ahead: Try to obtain […]
Forum Insight: Savvy SEO tips for start-ups that won’t break the bank…
With 50 per cent of new businesses failing within five years, recent research has revealed that many small businesses are missing out on opportunities to market online due to a lack of digital knowledge. The research from 123 Reg found that 73 per cent said they did not advertise online and 42 per cent reported […]
Looking for a new call centre event to attend? You need the Call Centre & Customer Services Summit…
With the next Call Centre & Customer Services Summit taking place on April 24 & 25 at the Radisson Blu Hotel, London Stansted, we thought we’d give you a few reasons to book your place at the event nice and early. Put simply, if you’re looking for a new and informative call centre and customer […]
Forum Insight: Customer engagement methods to maintain strong relationships…
Now more than ever, customer communication methods are becoming varied and diverse. Trade exhibitions, social media platforms, focus groups and surveys, personalised email campaigns – the list is endless. But which methods will prove to be the most effective for your business? Before investing too much time and effort into just one, think carefully about […]
Attending the Call Centre & Customer Services Summit? Here are our top tips for industry networking!
If you’re coming to the next Call Centre & Customer Services Summit (or if you’ve been to one before) you’ll know just how many opportunities there are to network with your industry peers. The networking areas are where, as industry suppliers or buyers, you can follow up on conversations you’ve had during the one-to-one meetings […]
