If you’re coming to the next Call Centre & Customer Services Summit (or if you’ve been to one before) you’ll know just how many opportunities there are to network with your industry peers.
The networking areas are where, as industry suppliers or buyers, you can follow up on conversations you’ve had during the one-to-one meetings that form the core of the two days.
Or, you know, talk about the football.
Either way, business is more often than not about building relationships.
We create networking environments that are informal and free of any pressure – whether that’s during the plentiful coffee breaks, over the delicious lunches and gala dinner, or playing roulette as part of the evening entertainment.
To help you get the most out of these opportunities, we’ve pulled together a few top tips for becoming the consummate networker:
Always be yourself: You’re among friends at the Call Centre & Customer Services Summit, so there’s no need to feel nervous about walking into a big room of people. Our staff will be on hand to help with introductions and grease those social wheels (do come and say ‘hello’!), plus the evening entertainment lineup means fun and relaxation are the name of the game (did we mention the roulette?).
Have a think about what you want to achieve: Who’s in the room? Is there anyone you met earlier in the day that you’d like to follow up with? Whether you’re a supplier or a buyer, you’ve come to the Call Centre & Customer Services Summit with some specific goals in mind – the networking periods are a chance to help solidify those new partnerships.
Be curious: The Call Centre & Customer Services Summit seminars are a great place for developing your industry knowledge and learning new skills. And they always create points of discussion. So why not see what everyone else thought of the talks, or swap some ideas on the latest technological developments and trends in the industry? And if you’re new to the industry, there will be seasoned veterans ready and willing to impart their wisdom!
Don’t forget your business cards! You didn’t think we could get through a whole article about networking without mentioning business cards, did you? It’s an old chestnut, but one worth re-roasting. This author has forgotten his cards more times than he cares to remember – it happens. Always keep a few spread between your wallet/purse, pockets and bag – then you’ll be able to produce one when you most need it. But don’t blanket bomb – just because you have 100 cards to give out, it doesn’t mean you have to!
Always follow up: You’ve given your cards out, but hopefully you’ve picked some up too! So make sure that when you get back to the office you log into LinkedIn or fire off some emails to your new contacts while everything’s still fresh in the mind.
Follow the above tips and you won’t go far wrong. Just don’t spend too long in the bar at the end of Day One – you’ll need to be bright as a button for all the networking we have lined up on Day Two!
Or visit www.contactcentresummit.co.uk