Integration with existing business tools, the biggest blocker to improving Call Centre Operations
By Frédéric Durand (pictured), Founder & CEO Diabolocom In a live survey being run by Diabolocom, 67% of respondents have shared that the biggest barrier they for-see in 2021 to improving call centre operations is the need to integrate with existing business tools. When asked about their organisations planned investments for 2021, 80% indicated that they […]