EU businesses fined over 830m euros for GDPR violations in 2022
As of December 2022 companies based in the EU paid a total of €2.83 billion in 1,401 cases for violating various data protection laws. Out of that, GDPR fines in 2022 total €832 million, which is 36% lower than the €1.3 billion paid in 2021. However, according to the latest data analysed by Atlas VPN last […]
Cyber Security: Data ‘re’-assurance in the age of GDPR
How do organisations know their data is secure? And how can companies ensure that a network breach won’t result in a loss of sensitive data? The consequences of a data breach are potentially disastrous for any organisation, so companies need to be reassured that their data is secure at all times in line with any […]
GUEST BLOG: Demystifying Data Subject Access Requests
One year on from the introduction of the General Data Protection Regulation (GDPR) and it is becoming clear that when it comes to Data Subject Access Requests (DSAR), organisations are confused regarding a desire to balance the rights of an individual with the needs of an organisation, John Potts (Head of DPO DSAR and Breach […]
GUEST BLOG: Whose data is it anyway? GDPR and the problem of data ownership
By Tony Pepper, CEO, Egress Software “GDPR is the new Y2K” was a phrase I heard multiple times during the first 12 months since its implementation. As the ICO continued to work through historical breaches under the Data Protection Act, there was certainly a sense that GDPR was all bark and no bite. Then its first anniversary was […]
12 point guide for contact centres struggling with GDPR
Semafone has created a guide for contact centres to help them comply with the EU General Data Protection Regulation (GDPR). The guide was compiled with the help of four industry experts specialising in data security, GDPR, and contact centre technology and offers practical advice summarised in a 12 step path to compliance. Semafone cites research from […]
Data is not enough for better customer experiences: Use workflows to channel it where it’s needed
By Geoff Land, MD, Infinity CCS A few weeks ago, we looked at how important it is to develop a ‘Single Customer View’ of your data if you are to deliver a great customer experience. We saw how the arrival of GDPR gives companies an opportunity to catalogue their data to create such a view. […]
Infinity CCS partners with Connexica for GDPR compliance solutions
Infinity CCS has partnered with Connexica to offer an analytics suite that includes a Data Discovery and Management (DDAM) module specifically designed to help companies become GDPR compliant. Delivered on its own, as part of the analytics suite, or alongside the full Infinity Platform, Infinity CCS says DDAM can be installed and configured quickly and […]
GUEST BLOG: Compliance3 details contact centre data breach consumer research
By Glenn Hurley, Chairman, Compliance3 Hardly a day seems to pass when we are not made aware of yet another organisation struggling to cope with a breach of its clients or customers’ personal data. Whilst this will have a diverse detrimental effect on the finances of the organisations involved, it can have a dramatic personal […]
Are you ready for GDPR in the contact centre?
General Data Protection Regulation (GDPR) is getting closer. The rules will be pretty stringent, with some hefty fines – and have the potential to have a big impact on a lot of global businesses. Vigilance around the use and protection of customer data now rises to the top of the agenda. For this reason Aeriandi, in […]
