General Data Protection Regulation (GDPR) is getting closer. The rules will be pretty stringent, with some hefty fines – and have the potential to have a big impact on a lot of global businesses. Vigilance around the use and protection of customer data now rises to the top of the agenda.
For this reason Aeriandi, in conjunction with Pindrop, commissioned Martin Hill-Wilson to research and produce a whitepaper on the impact that GDPR will have on Contact Centres.
Martin is an independent consultant with a long-standing track record in customer engagement strategy and implementation.
Following on from this, Aeriandi and Pindrop will be holding an event on GDPR in the Contact Centres.
Here, they will discuss the whitepaper findings and explore what contact centre leaders need to do in preparation for becoming GDPR ready.
For more information and to register please visit: www.aeriandi.com/events/gdpr-workshop/
Aeriandi have spent over 14 years investing in cloud-based design and architecture and are proud to work with some of the biggest names in banking, telecommunications, utilities, retail and travel.
Their PCI-DSS Level 1 secure phone payment system is the first and only cloud-based solution to process over 1 billion pounds in payments in a year. It’s fast to implement, user-friendly, secure, and 100% flexible, scaling up or down to match your business.