Benefit from ZOOM International’s extensive product and service offerings…
From interaction recording to business intelligence, ZOOM International helps contact centres and back offices address compliance, service challenges, and create excellent customer experiences. Over 1,400 organisations around the world from multiple verticals like finance, healthcare, and telco trust ZOOM products for such daily tasks as voice, screen and video recording, quality management, e-learning, customer surveys, […]
NewVoiceMedia announces industry-leading global ‘call routing architecture’…
Cloud technology provider, NewVoiceMedia, has announced the introduction of its industry-leading global ‘call routing architecture’ which claims to provide a dramatic improvement in call quality for organisations managing contact centres across multiple locations. The ‘ContactWorld’ solution is described by the company as a ‘multi-tenant intelligent communications platform’ that enables centre representatives to conduct more successful […]
