INFOGRAPHIC: How informed are leaders to make decisions that impact the contact centre?
How different is the view of the contact centre leader from the front-end advisor? You can find out in the new summary infographic from Kura and Inisoft. Over the past few months, Kura and Inisoft have kept you informed of their research series with ContactBabel and CCA Global. This research series looked at the challenges facing […]
NEW REPORT: The Future Workforce – Leaders are you Listening?
Towards the end of last year, Kura and Inisoft teamed up with CCA Global to understand the motivations, challenges and perceived future of the contact centre industry from the advisors perspective. The CCA surveyed over 580 front-end advisors to get an accurate view of the contact centre across all sectors. We’re pleased to say a […]
INDUSTRY SPOTLIGHT: A Team Manager’s Perspective – Their response on new advisor research
Kura has just released the latest blog from one of its Team Managers, describing the role of the advisor and what they believe organisations need to do to improve the role for the advisor and in effect, how this will improve customer experience. This blog is in response to the latest CCA research sponsored by Kura and Inisoft. […]
The Agent’s Voice is Loud – Leaders are you listening?
Kura and Inisoft recently teamed up with ContactBabel and CCA Global to understand the challenges in the contact centre from a leader and an advisor’s perspective. CCA Global surveyed over 600 front-end employees and the results showed: • 86% of agents believe they have the correct skills to do their job well, and 56% believe […]
INDUSTRY SPOTLIGHT: Introducing Syntelate XA, Inisoft’s new Omni-Channel Customer Engagement Suite
Inisoft has spent years listening to its customers and agent feedback to produce its best and most powerful contact centre solution yet. So what is Syntelate XA and what does this mean for you? Quite simply, Syntelate XA unites all your communication channels, allowing your contact centre agents to provide the best customer service to your clients. It’s […]
Introducing Syntelate XA, Inisoft’s new omni-channel customer engagement suite
Inisoft has spent years listening to its customers and agent feedback to produce its best and most powerful contact centre solution yet. So what is Syntelate XA and what does this mean for you? Quite simply, Syntelate XA unites all your communication channels, allowing your contact centre agents to provide the best customer service to your clients. It’s […]
WHITE PAPER: Are you a Customer Service Leader or Laggard?
Part 1: A leader’s perspective on the industry Kura and Inisoft have been working with ContactBabel and the Contact Centre Association (CCA) to understand the state of the contact centre industry from a leader’s perspective, and in contrast to this, an advisor’s perspective. Part one of this research series with ContactBabel takes a deep-dive into […]
INDUSTRY SPOTLIGHT: Introducing Syntelate XA from Inisoft
Introducing Inisoft’s brand new Omni-Channel Customer Engagement Suite, Syntelate XA. Syntelate XA stands for Xpert Agent, as the new products are designed for your agents, with help from Inisoft’s. The firm says it has spent years listening to its customers and agent feedback to produce its best and most powerful call centre solutions yet. The exact tools that your […]
Check out the latest video from Inisoft
In today’s digital age customers have high standards and limited patience. The world is their marketplace and they have many options for purchasing products and obtaining services. At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contract your organisation? In this short video […]
ON-DEMAND WEBINAR: Reduce Customer Effort to Increase Positive Outcomes
In today’s digital age your customers have high standards and limited patience. The world is their marketplace and customers have many options for purchasing products and obtaining services. At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contact your organisation? What if […]
