Kura has just released the latest blog from one of its Team Managers, describing the role of the advisor and what they believe organisations need to do to improve the role for the advisor and in effect, how this will improve customer experience.

This blog is in response to the latest CCA research sponsored by Kura and Inisoft.

The study put questions directly to over 580 front-end advisors to understand their passions, challenges and constraints within their role – it made for fascinating reading.

To check out this blog, please click here, or for further information on this study, please click here.