5 Minutes With… Christoph Neut, CEO at Sparkcentral
In the latest instalment of our contact centre & customer service executive interview series, we spoke to Sparkcentral CEO Christoph Neut about his company, industry opportunities, the challenges of coronavirus and new technologies… Tell us about your company, products and services. At Sparkcentral, we offer a global SaaS platform for digital customer service that enables […]
5 Minutes With… Christoph Cyrol, RingCentral
In the latest instalment of our contact centre executive interview series, we spoke to Christoph Cyrol, Product Marketing Manager – Contact Centre at RingCentral about his company, industry opportunities, challenges, technology and Stranger Things… Tell us about your company, products and services. RingCentral delivers cloud-based CCaaS and UCaaS to provide fresh approaches for contact centres and customer engagement […]
5 Minutes With… Harriet Treadwell, Butternut Box
In the latest instalment of our contact centre executive interview series, we sat down with Harriet Treadwell, Head of Customer Love at Butternut Box, to talk about her company’s approach to CX, industry opportunities, challenges and career… Tell us a little bit about yourself and your career to-date. I head up the amazingly dedicated Customer Love […]
5 Minutes With… Jeremy Payne, Enghouse Interactive
As part of our ongoing executive interview series, we sat down with Jeremy Payne, International VP Marketing at Enghouse Interactive, to talk about customer interaction, market trends and the pace of change… Q: Tell us about your company, products and services. A:We develop customer interaction management solutions. Core technologies include contact centre, attendant console, predictive […]
5 minutes with… Paul Dunne, Plantronics
Paul Dunne, Regional Director – Sales & Marketing, UK & Ireland, discusses the contact centre industry’s opportunities, trends and challenges in 2018… Tell us about your company, products and services. Plantronics is a global leader in business and consumer audio communications. We make wired and wireless headsets that are used by many contact centres around the world, as […]
Industry Spotlight: Finding the ‘perfect fit – the psychology of contact centre recruitment…
Brona Ratcliffe, head of contact centres HR at Domestic & General, oversees more than 900 employees at the company’s Nottingham-based contact centre. Domestic & General employs more than 2,500 employees in the UK and, last year alone, handled eight million calls, spending three billion hours on the phone. Here, she explains how Domestic & General […]
