North East England: A northshoring success story
As businesses continue to react and respond to changes in the domestic and global economy, many are seeking new and innovative ways to ensure they remain profitable and competitive in what is an ever-changing business environment. One of the biggest trends in recent years has been the rise in northshoring – businesses moving all or […]
BT commits long-term future to Plymouth contact centre
The EE contact centre in Plymouth is set for a multi-million refurbishment as BT commits its long-term future to the city as part of plans to invest in a complete refit of its facility there. The centre – located in Langage Business Park, Plympton, and one of the largest employers in the area – will […]
INDUSTRY SPOTLIGHT: Northern Ireland Customer Services
Northern Ireland has a track record of investment and reinvestment in the services sector over the last 20 years, growing from a small number of indigenous firms to nearly 40 international companies in customer services, shared services and IT services. Almost 75% of new investors in Northern Ireland reinvest – an incredible achievement for a […]
Vodafone pledges £2bn customer service investment over next two years
UK-based communications giant Vodafone has pledged to invest over £2bn in its customer service over the next two years, starting with the announcement of over 2,100 new UK call-centre jobs. The new roles will be on shored from South Africa, where the company currently uses an agency, and spread across existing Vodafone call centres in Scotland, […]
Industry Spotlight: PeopleTECH – how to get the most out of social media in contact centres…
The past decade or so has witnessed the astonishing rise of social media. It has changed the way we communicate with friends and family; how we consume news; how we share photos; how we look for a new job and much more – there are an estimated 1.65 billion active daily users on Facebook alone. […]
