KNOWLEDGE MANAGEMENT MONTH: Why knowledge management is a cornerstone of contact centre success
Knowledge management has emerged as a critical strategic asset. It involves capturing, organising, and sharing information to improve decision-making, enhance efficiency, and drive innovation. For organisations across all industries – not just contact centres – effective knowledge management is essential for achieving long-term success… The Benefits of Knowledge Management Knowledge Management in Contact Centres and Customer Service Contact centres are hubs of […]
If you specialise in Contact Centre Knowledge Management solutions we want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focusing on Knowledge Management solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a […]
Best practices for implementing Knowledge Management in contact centres
Knowledge management is pivotal for the operational efficiency of contact centres. An effective system ensures that agents have quick access to accurate information, leading to quicker call resolution, reduced wait times, and enhanced customer satisfaction. As UK contact centres strive to meet the ever-evolving demands of customers, here are some best practices to implement a […]
Be in the know about contact centre Knowledge Management
Knowledge management has become a foundational aspect of contact centre operations, referring to the process of capturing, developing, sharing, and effectively using organisational knowledge. It’s not just about storing information, but making sure that the right information is always accessible to the right people at the right time. Here’s our primer, based on input from […]
Do you specialise in Knowledge Management for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focusing on Knowledge Management. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier […]
Do you specialise in Knowledge Management for Contact Centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focusing on Knowledge Management. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Knowledge Management […]
Do you specialise in Knowledge Management solutions? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focusing on Knowledge Management solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Knowledge […]
Do you specialise in Knowledge Management for call centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focusing on Knowledge Management solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Knowledge […]
Do you specialise in Knowledge Management for Call Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focussing on Knowledge Management. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Knowledge Management […]
