Video chat for customer services sees 89% growth in UK
Consumer preferences for the use of video calling in a customer service setting have increased by 89% during the COVID-19 pandemic. That’s according to data from Webhelp, which polled over six thousand consumers across the UK, France and Germany – prior to the pandemic, only 19% of British consumers had used video-calling in a customer service setting; […]
Industry Spotlight: CCA International’s 6 steps to ‘keeping it real’…
I recently watched a brilliant comedy routine involving a man with a thick Scottish accent trying to purchase cinema tickets from an automated phone line. “I began to encounter some difficulties,” he joked, as the machine blankly responded that it didn’t quite catch what he was saying. The comedian suggested that the Glasgow cinema must […]
