GUEST BLOG: Ensuring the ROI of adding Artificial Intelligence
By IFS | mplsystems Adding artificial intelligence to the contact centre is an important decision that involves a significant investment of time, money, and resources. Because of this, when an organisation is ready to implement AI, it’s absolutely critical to identify how and when the new technology will deliver a return on investment. There are […]
GUEST BLOG: The foundational pillars of omnichannel success
By IFS | mplsystems Many organisations want to provide an omnichannel experience, but few are actually doing it well consistently. If you’re a contact centre leader who’s been challenged with leading the omnichannel charge, you’re probably wondering what it takes to make, or break, a successful program. More importantly, what are the components necessary for […]
Industry Spotlight: mplsystems contact centre seminar & whitepaper – Register today!
Despite technology advances, customer service departments are still struggling to scale to the incessant increase in customer questions on multiple channels. mplsystems discusses options to meet this challenge and relieve agents of simple tasks, whilst empowering them to deal with complex tasks in their whitepaper: How are Artificial Intelligence & Virtual Assistance Changing the Contact […]
Looking for a new call centre event to attend? You need the Call Centre & Customer Services Summit…
With the next Call Centre & Customer Services Summit taking place on April 24 & 25 at the Radisson Blu Hotel, London Stansted, we thought we’d give you a few reasons to book your place at the event nice and early. Put simply, if you’re looking for a new and informative call centre and customer […]
