Despite technology advances, customer service departments are still struggling to scale to the incessant increase in customer questions on multiple channels.
mplsystems discusses options to meet this challenge and relieve agents of simple tasks, whilst empowering them to deal with complex tasks in their whitepaper: How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre?
Join them to learn more about technology options and best practice in our seminar session at the Summit: Empowering Agents & Workforce Optimisation.
Join the seminar at 9.45am on Monday 14th April 2017 – Contact Tina Parekh on 01926 623 500 or email info@mplsystems.co.uk.
