Mobile Learnings for 2021 to Increase Customer Loyalty
By Pinder Takhar, Director of Marketing, mGage 2020 was a significant year for business messaging as we saw an upward trend in its usage. It quickly became an indispensable communication channel for brands to stay connected with their customers, keeping them engaged, informed and updated. Along with an increase in two-way messaging, more businesses started […]
Capstone: Building sophisticated systems to provide maximum results…
Capstone Intelligent Solutions specialise in contact centre optimisation across all channels including managing your workforce. Our solutions are designed to help your contact centres accelerate business impact, deliver consistent outcomes and innovate the customer and agent experience. The Challenge The technology sector is fast-paced, with many businesses expanding rapidly. Add to that, the complex nature […]
6 ways to reduce AHT in multichannel contact centres…
The leading provider of cloud-based contact centre solutions, Intelecom, has compiled an essential guide on how industry professionals can effectively manage Average Handle Time (AHT) in multichannel contact centres. As the VP of Product and Marketing, Thomas Rødseth details, the frequent discussions of customer effort and customer experience management, it is imperative for all service managers to improve on efficiency; as well as recognising the importance of centre performance measures such as AHT. […]
