Wilmac and Business Systems continue Global Partnership Alliance development…
Well into the second year of its formation, the Global Partnership Alliance created by Business Systems and Wilmac continues to grow in strength by addressing the increasing need for ‘exceptional support and service’ on a global scale, in regards to recording technologies and other related solutions. Amassing 18 partners across 39 countries, the Alliance – […]
[24]7 and Amdocs partnership introduces ‘powerful’ self-service support…
A ‘strategic’ partnership formed by the global customer engagement solutions provider, [24]7 and the customer experience software provider, Amdocs, promises to deliver ‘intelligent, personalised customer support’ across all service channels including email, voice, chat and web; meanwhile reducing the time and costs associated with setting up consumer self-service. The combination of both offerings claims to […]
New Content Guru and Teleopti partnership to optimise customer engagement…
The communications integration provider, Content Guru and the workforce management solutions company, Teleopti, have announced their ‘best-in-class’ partnership by combining both services to improve customer engagement strategies in contact centres. A custom-built integration connects Teleopti’s WFM client with the dynamic agent environment within Content Guru’s award-winning storm® CONTACT™ solution, enabling contact centre and workforce managers […]
Telsis and Cirpack form technology-based partnership…
In a bid to deliver vast improvements to service intelligence offerings, the network intelligence solutions provider, Telsis has teamed up with cloud software company, Cirpack, to create an innovative technology and re-seller partnership approach for agents and service providers to protect their average revenue per user (ARPU), among other areas. Furthermore, by connecting with Telsis’ […]
