Well into the second year of its formation, the Global Partnership Alliance created by Business Systems and Wilmac continues to grow in strength by addressing the increasing need for ‘exceptional support and service’ on a global scale, in regards to recording technologies and other related solutions.
Amassing 18 partners across 39 countries, the Alliance – founded in 2015 – was the conclusion of a large number of global customers expressing the need to extend their service and support contracts across their countries of presence. On an international scale, customers hold greater and simpler centralised control of their estate with standardised cost plans and levels of service. Meanwhile, at a more local level, customers receive technical support from the ‘best local provider’ who holds a strong regional presence and is familiar with national regulations.
Founding director of Business Systems, Stephen Thurston, commented: “Systems availability pressures have dramatically increased for companies across the globe, and especially in the financial sector where the majority of our global customers operate. As a result, being able to provide them with high quality services, on time, wherever they need us, is becoming a key business driver for Business Systems. We are excited about partnering with Wilmac to extend our reach and deliver more value to our global customers.”
As well as voice data management and strategy consultancy, technical support services, professional services, remote management and monitoring and staff augmentation are offered to support existing systems for clients including NICE, Verint, Red Box and VPI.