3 tips for contact centres in 2024
It’s no secret that customers want to use their preferred platforms when communicating with customer service professionals, as well as being given a personalised experience when doing so. This is why contact centres are massively important from a strategic perspective, and particularly, contact centres that operate efficiently. With this in mind, Rob Mead, Head of […]
Tech set to ease CX frustrations in 2020
Three key issues – taking advantage of Conversational User Interfaces, ensuring effective customer Journey Analytics, and addressing the impact of Peak Voice with augmented solutions – will become even more critical in 2020 if brands are to become more consistent in delivering brilliant customer experiences, says Sabio Group’s Chief Innovation Officer, Stuart Dorman… More and more […]
Top 3 predictions for contact centres in 2020
Rapid change in the contact industry may seem overwhelming but a great place to start 2020 is with people, partners and technology. That’s the message from Puzzel‘s Thomas Rødseth as we welcome in a new decade… With so much happening in the contact centre world, the thought of planning ahead can be daunting and 2019 […]
Semafone predicts Brexit boom and a Bitcoin bounce for 2019
Semafone is taking an optimistic view of the outlook for the technology industry in 2019. CEO Tim Critchley, Global Solutions Director Ben Rafferty and Head of Information Security Shane Lewis, share their top tech predictions for this year: 1) Brexit – the voice of the tech sector will prevail Our view is that the pre-Brexit fog will […]
5 trends transforming Call Centres in 2017
The Call Centre industry is “evolving at a very rapid rate”, according to leading industry analyst Peter Ryan. “Whether it is new technologies, alternative points of delivery or taking on the growing multitude of channels needed to communicate with today’s mobile consumer, enterprises need reliability and quality,” he claims, whilst offering his predictions for 2017 […]
GRS predicts five ‘rapid’ trends for call centres in 2017…
Global Remote Services (GRS) has come up with five trends set to transform the call centre industry next year with the assistance of industry analyst Peter Ryan. Acknowledging that Brexit and continued digitalisation will potentially bring many new opportunities to the sector, both parties claim: Self-serve will grow with chatbots, apps and mobile: By 2020, […]
