Using personalisation to support your vulnerable customers
This article was originally published in The Good CX Guide, an e-book on the topic of caller experience best practice. To download the guide, packed with practical advice for contact centre professionals, please click here. A personalised caller experience allows customers to interact with you in a way that suits them, that allows them to feel unique […]
How can working from home impact your customers?
Many employees across the country are now working from home, and have been for some time. Transitioning from office to home on the face of it seems like a straight forward task of moving hardware when in fact what we’ve learnt over the passed year is that- one of the biggest mistake’s companies have made […]
Q&A: Five minutes with… Kirsty Ferguson, Premier CX
In a new regular feature, we talk to some of the leading suppliers to the call centre & customer services industry about trends, challenges and top Netflix shows. First up is Kirsty Ferguson, Executive Assistant to the Director of Sales at Premier CX… Tell us about your company, products and services… Premier CX is an […]
Looking for a new call centre event to attend? You need the Call Centre & Customer Services Summit…
With the next Call Centre & Customer Services Summit taking place on April 24 & 25 at the Radisson Blu Hotel, London Stansted, we thought we’d give you a few reasons to book your place at the event nice and early. Put simply, if you’re looking for a new and informative call centre and customer […]
