EvaluAgent and Puzzel form strategic alliance to strengthen growth and support shared product visions
Puzzel, the leading European provider of cloud contact centre solutions, has announced the signing of a new strategic alliance with EvaluAgent, a leading Quality Assurance and Performance Management platform. As a result of the alliance, EvaluAgent’s technology will be integrated into the Puzzel’s Cloud based Customer Service Platform, designed to directly address some of the […]
WEBINAR: Employee engagement in a remote-work world
By Puzzel In this new world of hybrid working, contact centre leaders face a difficult challenge. How can you keep teams happy, connected and engaged, regardless of where they’re logging in? Join Puzzel’s webinar with guest speaker, Sandra Thompson for top tips on maintaining a strong company culture, keeping teams aligned, and supporting agents’ wellbeing. […]
WEBINAR: Hyper-personalisation in financial services
21.05.2021 12:00 – 13:00 BST / 13:00 – 14:00 CET Click Here To Register Technology is changing the way people manage their money. Fintechs are disrupting the market with innovative new services that have raised the bar for seamless digital banking, accounting and insurance. But incumbent firms are now keeping pace, undergoing ambitious digital transformations […]
Get ready for Get Connected 2021!
Puzzel’s annual Get Connected conference will bring together some of the best minds from across the customer service and contact centre industries to help you plot your path to success in 2021 and look ahead to the future. You’ll discover the latest trends influencing the sector, see how technology and AI has evolved to help you […]
WEBINAR: Fast Track Your 2021 CX Service Strategy
Extraordinary times demand original responses. To help you prepare for the next phase of customer service evolution and deliver outstanding CX throughout 2021, Puzzel and customer strategy expert, Martin Hill-Wilson have developed Being Ready, a handy planning framework for contact centre leaders. Join Puzzel’s webinar tomorrow to learn more about the framework and receive your free e-book and templates. […]
Puzzel ranks top 3 among Frost & Sullivan’s European CCaaS providers
Puzzel has been ranked in the top 3 for European CCaaS providers for 2020 by Frost & Sullivan, highlighted for their innovative products, and the vigour with which they embrace new technology and megatrends. Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need […]
Contact centre outsourcing – Time to take a closer look
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla… The current Coronavirus crisis has shown the importance of contact centres at this difficult time. When many organisations are looking to outsourcers for additional resource, […]
Top 3 predictions for contact centres in 2020
Rapid change in the contact industry may seem overwhelming but a great place to start 2020 is with people, partners and technology. That’s the message from Puzzel‘s Thomas Rødseth as we welcome in a new decade… With so much happening in the contact centre world, the thought of planning ahead can be daunting and 2019 […]
Is on-screen clutter getting in the way of good customer service?
Contact centres are still wasting precious time on administration instead of servicing customers. Colin Hay, VP Sales at Puzzel UK, believes the answer is, quite literally, staring you in the face. Here are 5 tips for improving the customer experience using the latest agent desktop applications… Automating business processes and providing a clearer view of what really matters certainly makes […]
GUEST BLOG: What role will Chatbots play in 2020?
Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace new AI technology to serve customers and agents. Colin Hay at Puzzel takes a closer look at the top three uses for Chatbots… This time last year, Gartner predicted that Virtual Customer Assistants (VCAs) or Chatbots will dominate the […]
