EBOOK DOWNLOAD: Unlocking the potential of your #1 asset – Your people
By Sabio Group Are you in danger of leaving your people behind? Despite the upheaval caused by Covid-19, the annual rate of attrition among UK contact centre advisors remained at around 15% to 20% in 2020. However, we are now starting to see a crisis in the industry, with attrition rates soaring. With the estimated […]
Tech set to ease CX frustrations in 2020
Three key issues – taking advantage of Conversational User Interfaces, ensuring effective customer Journey Analytics, and addressing the impact of Peak Voice with augmented solutions – will become even more critical in 2020 if brands are to become more consistent in delivering brilliant customer experiences, says Sabio Group’s Chief Innovation Officer, Stuart Dorman… More and more […]
Sabio acquires customer service data specialist Bright UK
Customer experience solutions provider Sabio has acquired Bright UK, a specialist in customer service data and analysis. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact centres, using a combination of real time customer feedback analysis, comparative benchmarking and employee surveys. The acquisition follows Lyceum Capital’s earlier investment in Sabio, and is part of […]
