CxEngage Rapid Response: In 48 hours get your contact centre in the cloud
Contact centers are the frontlines for organizations as they respond to the coronavirus (COVID-19), but are stretched thin in every way. Coupled with the fact that many contact centers agents are working at close proximity, ensuring their health and safety to continue to deliver optimal customer experiences requires a major—and quick—operational reboot. To help keep […]
2020 Contact centre trends you need to know
Contact Centre executives have a lot on their plates. To thrive in 2020 and beyond, successful leaders must set their sights on strategic differentiation, not daily firefighting. No longer is it sufficient to react in-the-moment and call it good enough. The smartest (and most successful) contact centre leaders realise they need to keep looking forward […]
