• Everycloud
    Everycloud
  • CxEngage Rapid Response: In 48 hours get your contact centre in the cloud

    960 640 Stuart O'Brien

    Contact centers are the frontlines for organizations as they respond to the coronavirus (COVID-19), but are stretched thin in every way. Coupled with the fact that many contact centers agents are working at close proximity, ensuring their health and safety to continue to deliver optimal customer experiences requires a major—and quick—operational reboot.

    To help keep contact centers working, safely, Serenova has created the CxEngage Rapid Response Program. The program addresses the urgent need to accelerate contact center work-from-home deployments—in as little as 48 hours—to keep agents safe, without complexity or compromise. CxEngage Rapid Response allows contact centers to immediately scale with the cloud. It takes a cloud solution to burst to scale and move agents to work from home at the rate necessary to keep people healthy and keep your contact center working—while still addressing your customers’ needs.

    Contact centers that were slowly testing the waters of the cloud have found themselves quickly in the deep end of the pool – struggling to both allow agents to work from home while handling spikes in volume. To help them stay afloat, CxEngage Rapid Response allows contact centers to immediately scale with the cloud. That means implementing flexible remote work policies while maintaining business continuity—for agents and customers—during this crisis.

    Learn More >> https://bit.ly/39xB8r8

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

    Leave a Reply

    Your email address will not be published.