TDBC to apply 8×8’s cloud-based telephony system…
Taunton Deane Borough Council (TDBC) will introduce cloud-based technology provided by 8×8 from early December in a bid to improve the council’s staff productivity and service offering for its 140,000 local residents. The roll-out will give staff members access to advanced telephony features including intelligent call routing for residents to be directed to the most appropriately skilled agent first time. The new cloud system […]
Technology designed with your customers in mind…
Seamless customer engagement begins and lasts with Netcall. Whether you are looking to refresh or replace your contact centre telephony or join up legacy systems and processes, we can work with you to enhance and personalise customer experience. Netcall’s integrated customer experience (CX) platform seamlessly manages interactions from start to finish. Create a positive customer […]
