Ascensos opens Isle of White call centre
Motherwell-based Ascensos has opened a new call centre in the Isle of White, creating over 600 new jobs. Based in Cowes, the centre will initially focus on customer service enquiries for Ascensos’ long-serving client JD Sports, before opening up to a range of blue chip retailers – including Argos and GAME – as the company […]
Industry Spotlight: PeopleTECH – how to get the most out of social media in contact centres…
The past decade or so has witnessed the astonishing rise of social media. It has changed the way we communicate with friends and family; how we consume news; how we share photos; how we look for a new job and much more – there are an estimated 1.65 billion active daily users on Facebook alone. […]
Guest Blog, Richard Lane: Managing frequent training in an ever-evolving industry…
durhamlane is a company that is passionate about helping sales and non-sales employees to become the very best they can be. This is achieved through consultancy, training and coaching services – conducting, developing and delivering engaging programmes designed to create a measurable difference. The training blends a mix of theory and practical activities, and all staff are ‘business people first and trainers second’, […]
Guest Blog, Sharon James: 5 ways to improve workforce management
Call centres are a vital and growing part of the UK economy. According to statistics from ContactBabel, there are now 6,200 contact centres across the country with employees making up over 4 per cent of the UK workforce. The call centre industry can be a tough environment to work in with a unique set of […]
italk’s ‘proactive’ approach to workforce management…
Staff motivation and retention seem to be recurring challenges that a majority of call centres are faced with. This is why, at telecommunications company, italk, we have invested considerable time and energy in perfecting our sales technique and ensuring our managers really get the most out of their workforce. What does getting the most out of employees mean to us? We […]
Industry Spotlight: Industry professionals come together at the Call Centre Conference
The Call Centre Conference kicked off to a great start with Chair Nicola Collister, managing director of Custerian beginning the day with some words on recent industry trends. Our attendees then sat in on some brilliant sessions led by established keynote speakers and industry experts. Our main seminars from the morning were headed up by […]