The UK Contact Centre Decision-Makers’ Guide 2022 is a deep dive into the largest and most comprehensive study of the UK contact centre industry.
This report reflects a full comprehensive facts and hard data about every aspect of UK customer experience management, technology, and strategy, this report will arm you with the best tips to transform your contact centre and prepare it for the future. It identifies seven of the major pain points and issues that affect the contact centre industry and presents specific solutions that you can use to solve these challenges.
With sections on:
– Improving quality and performance,
– Maximising efficiency and agent optimisation,
– Digital, cloud, and the customer of the future,
– Outbound and proactivity,
– The customer experience,
– HR and agent management,
– And, strategic directions.
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