The customer contact services provider VoiceSage, has announced the launch of the latest improved version of its SMS messaging and cloud-based voice suite.
The company claims that improved solution will help organisations across multiple sectors to meet customer communications challenges; as well as optimising the potential to incorporate ‘smart’ ways to connect with the modern digital customer.
Sales and marketing director at VoiceSage, Steven Robertson, said: “We have implemented a large number of improvements to the core VoiceSage platform. The main theme of the new version is scalability, and that means it will help our customers better meet the challenges of the modern B2C comms world, where large scale, complex customer data requirements are now the norm.”
He continued: “The omnichannel contact challenge is to meet channel complexity and huge volumes of customer data. Our new re-architected solution is continuously expandable, so will help bridge from where customers are to where they need to be when it comes to omnichannel innovation. We think our new suite is the essential messaging service to meet any enterprise’s omnichannel and big data demands.”
Find out more about the improvements here