Join us at the Call Centre & Customer Services Summit and you’ll have the opportunity to learn new insight into industry trends plus advice on developing your business and your career.
This unique two-day event takes place on the 16th & 17th September at the Hilton Manchester Deansgate and is entirely free for you to attend. Your place includes access to a series of seminars by industry thought-leaders.
These sessions include:
“Reduce Costs & Improve Performance – It’s time to take action!”
The demand on call centres to deliver a better quality of service, greater employee performance and reduce operating expenditure is a never-ending challenge. Ginman lifts the lid on how employers can take action to stop the cycle and implement a sustainable employee strategy that ensures success.
Presented by: Helen Ginman, Director at Unique and Inclusive Mental Health & Wellbeing
“Transforming Customer Experience Expectations Across All Generations”
Customer experience is the battleground as organisations seek the rapid scaling required to dominate a sector. As a result, the bar is being continuously raised and CX innovation is determining success.
Presented by: Andrew Hall, Director, Strategy and Innovation at Odigo
“Where does AI fit into the contact centre? How AI can reduce your contact centre costs and improve customer experience.”
Contact centres are under enormous pressure to offer customers exceptional service alongside conflicting management and multi-channel challenges. With people at the centre, AI could offer some dramatic benefits that stretches way beyond customer support.
Presented by: Peter McKean, CEO at Synthetix
“Communicating With The Human Behind The Customer”
How meaningful are your daily customer interactions? What feeling do they walk away with? Are these interactions memorable or instantly forgettable? Frustrating or energising? Most importantly did they feel heard and understood?
Presented by: Mike Williams, Filmmaker & Presentation Coach
“Employee engagement and retention in the call centre environment”
Staff and skills retention is an ongoing issue in the call centre environment. So, what can we do to ensure we get the most out of our people and we retain their skills where possible?
Presented by: Kevin Morley, Deputy Director – Customer Service at Crown Commercial Services
The Summit will also allow you to meet, face-to-face, with innovative and budget-saving suppliers, and network with peers.
Overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner are included.
Places are limited though, so register today.
