In the latest update from our partners Freshworks, we take a look at this handy guide to implementing AI into your customer service strategy. Freshworks will be speaking at the upcoming Contact Centre and Customer Services Summit.
This guide covers key areas where generative AI chatbots can reduce the burden on your service teams, allowing agents to focus on more complex tasks. Inside, you’ll learn about:
· Fast, automated solutions for common queries
· Personalized, high-quality interactions
· Scalable support with customized bot workflows
Check out the guide to see how you can put these tools to work for your team.
