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  • WEBINAR REWIND: How Different is Contact Centre Reporting for Asynchronous Teams vs Synchronous Teams?

    960 640 Stuart O'Brien

    The latest instalment of Sparkcentral’s Digital Masterclass 2020 webinar series looked at how different contact centre reporting is between asynchronous and synchronous teams.

    The webinar featured expert guidance and opinion from:

    • Lenne Hendrickx, Senior Data Engineer at Sparkcentral
    • Göran van Hese, SVP Product at Sparkcentral
    • Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix

    But if you missed it, don’t worry! You can watch the entire video of the webinar again here and below and download the presentation here.

    And don’t forget to sign up to the final webinar in the series here.

     

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    Stuart O'Brien

    All stories by: Stuart O'Brien

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