Recognised as a Gartner® Magic Quadrant leader ten years running, Genesys Cloud is the go-to CX solution for organisations in 100-plus countries. Yet, creating a high-performing contact centre takes more than simply brilliant technology.
It requires a partner who understands how to get the best out of it. One that always has your back, responds quickly, knows the way around the Genesys organisation, plugs skills gaps, and brings a wealth of knowledge and new ideas.
Genesys Cloud allows you to orchestrate experiences across every customer and employee experience, helping you to shape journeys for moments that matter. It enables you to increase customer loyalty and employee retention with AI omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more.
Kerv Experience – a Genesys Elite partner with a difference, providing Genesys cloud solutions tailored to you. We don’t sell competing technologies or have to manage umpteen vendor relationships. Our sole focus is on doing Genesys Cloud better than anyone else. Our CSM team are dedicated to ensuring you get the best value from your Genesys investment. Our 24/7 support team is available round the clock to deal with any issues you have. We are here every step on the way to ensure your CX is world class.
To hear from our customers using the platform, and see live demonstrations of Genesys Cloud and Microsoft Dynamics 365 in action, register here for our in-person CX and AI strategy event on the 15th October in Leeds.
