Each month on Call Centres Briefing we’ll be shining the spotlight on a different part of the customer care market, starting in February with Agent Coaching & Monitoring.
It’s all part of our new ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.
So, if you’re a supplier of Agent Coaching & Monitoring services and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Lisa Carter on lisa.carter@mimrammedia.com.
Here are the areas we’ll be covering, month by month:
February – Agent Coaching & Monitoring
March – Analytics
April – Call Centre Technology
May – Automated Customer Satisfaction
June – Social Media
July – Artificial Intelligence
August – Virtual Call/Contact Centres
September – Training & Development
October – Knowledge Management
November – Web Self Service/Chat
December – Display Boards
For more information on any of the above, contact Lisa Carter on lisa.carter@mimrammedia.com.
