• RECOMMENDED: Do you provide Agent Coaching Services? We want to hear from you!

    960 640 Stuart O'Brien

    Each month on Call Centres Briefing we’ll be shining the spotlight on a different part of the customer care market, starting in February with Agent Coaching & Monitoring.

    It’s all part of our new ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.

    So, if you’re a supplier of Agent Coaching & Monitoring services and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Lisa Carter on lisa.carter@mimrammedia.com.

    Here are the areas we’ll be covering, month by month:

    February – Agent Coaching & Monitoring

    March – Analytics

    April – Call Centre Technology

    May – Automated Customer Satisfaction

    June – Social Media

    July – Artificial Intelligence

    August – Virtual Call/Contact Centres

    September – Training & Development

    October – Knowledge Management

    November – Web Self Service/Chat

    December – Display Boards

    For more information on any of the above, contact Lisa Carter on lisa.carter@mimrammedia.com.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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