May 2025 is Social Media Month on Contact Centre Briefing: Here’s how to get involved!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
As your business grows, so do the number of customer inquiries – many simple, others complex. While your support agents
If you run a contact center, you’re sitting on one of the most valuable — and underused — assets in
In 2025, the contact centre industry finds itself at a crossroads. Automation is accelerating, customer expectations are rising, and the
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring still top the list of solutions the UK’s leading industry
The invite-only Contact Centre & Customer Services Summit provides the best experience for professionals who are looking to explore a
Hubtype is a conversational automation platform designed for enterprises that need to manage high volumes of customer interactions without compromising
In today’s competitive market, UK businesses must balance cost efficiency with exceptional customer service. Outsourcing customer care offers a strategic
At The Knowledge Group (tkg), we empower organisations to make smarter decisions across their BPO, technology, and business services spend. Through a
Unlock the power of automation with Puzzel’s Chat Agent, Voice Agent, and Email Agent. Designed to enhance customer support, these
For decades, Customer Satisfaction (CSAT) scores have relied heavily on post-interaction surveys—typically asking customers to rate their experience on a scale
Outsourcing used to be all about cutting costs. Today, businesses expect more. They seek a BPO partner that doesn’t just
With 59 million people in the UK now using WhatsApp, businesses are capitalising on its widespread adoption to enhance customer service and
Merchants is an award-winning customer management partner specialising in business process outsourcing (BPO). Based in a leading BPO destination in
With remote and hybrid work models seemingly here to stay, contact centres are embracing advanced solutions to manage their distributed workforce efficiently. With cloud-based
For more information on advertising in Briefing, please contact:
Georgina Helbig
Sales Executive
01992 374058
g.helbig@forumevents.co.uk
