Contact Centre Summit: Full seminar lineup now available
The Contact Centre Summit connects like-minded peers, helping you source the latest and most innovative products & services based on your interests
The Contact Centre Summit connects like-minded peers, helping you source the latest and most innovative products & services based on your interests
Artificial intelligence is expected to significantly reshape frontline roles in customer service, with more than 80% of organisations planning to
Now is the right time for your organisation to adopt AI technology in your contact centre. Customer expectations, operational pressures,
Utilities providers are under growing pressure to deliver better customer experiences while managing rising costs, regulatory expectations and increasing service
Customer expectations have changed – dramatically. They want fast responses, personalised interactions, and seamless journeys across every channel. Yet many
For public sector contact centres, from local authorities to NHS services and central government helplines, resilience is an operational requirement.
One in eight of all UK jobs are in the food and drink industry and yet long‑term workforce shortages and
If you’re interested in bespoke 1-2-1 meetings with leading CX suppliers then the CX Solutions Summit is the only event you
The FCA launched its Market Study into the distribution of pure protection products in 2024, signalling a renewed and wide-ranging focus
Across councils and NHS contact centres, quality assurance (QA) has traditionally relied on sampling, primarily reviewing a small percentage of
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Absolute Intelligence delivers compliant customer engagement at scale by combining proprietary Conversational AI voice agents with expert South African customer
Data analytics is now central to how contact centres manage performance. From real-time dashboards to speech analytics and automated QA,
The cost per resolution for generative AI (GenAI) will exceed $3 by 2030, higher than many B2C offshore human agents,
The first Contact Centre & Customer Services Summit of 2026 is just 12 weeks away, and delegate places are in
For more information on advertising in Briefing, please contact:
cccsummit@forumevents.co.uk
01992 3740100